Help & Contact

iPhone XS, XR, and all newer models support eSIM. This includes the entire iPhone 11, 12, 13, 14, 15, 16, and 17 series. iPhone X and earlier do not support eSIM.

First, ensure the eSIM is enabled and set as your data line. Turn on Data Roaming. Try toggling Airplane Mode on and off. If the problem persists, restart your phone. Contact us if it still doesn't work.

Your activation link appears instantly after purchase - just tap it on your phone. We also email everything, so you can install later if needed. Installation takes less than a minute.

Yes. Most eSIM-compatible phones are dual-SIM, meaning you can use your physical SIM for calls and texts from home while using the eSIM for mobile data abroad.

We accept Apple Pay, Google Pay, PayPal, Klarna, Amazon Pay, all major credit and debit cards, and more. All payments are processed securely.

Tap the activation link in your email and your Pixel will configure everything automatically. Or go to Settings → Network & Internet → SIMs → Add eSIM and scan the QR code.

Yes. Even though you're using a local eSIM, your phone considers it roaming. Go to Settings → Cellular → Your eSIM → and enable Data Roaming. This won't incur extra charges.

An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you simply tap an activation link or scan a QR code to activate your mobile data plan. It works exactly like a regular SIM, just without the physical card.

Contact our support team with your order number. We can usually provide a new activation link or QR code. Note that some eSIMs can only be installed once, so a new plan may be required.

Yes. Complete your purchase and simply forward the email to them, or send them a picture of the QR code. They can install it on their own phone right away.

You get connected before you land - no hunting for SIM shops at the airport. Activation takes seconds with our direct activation link, you keep your home number on your physical SIM, and you avoid expensive roaming charges from your home carrier.

Yes, if your iPad or tablet has cellular capability and supports eSIM. WiFi-only models cannot use eSIM. Check your device specifications for "cellular" and "eSIM" support.

Your data connection will stop working. For plans that support top-up, we send you a top-up link before you run out - at 20% and 10% remaining. Just tap the link to add more data instantly.

Tap the activation link directly from your email and follow the prompts. Alternatively, go to Settings → Connections → SIM Manager → Add eSIM → Scan QR Code. The process takes about one minute.

Your phone must be carrier-unlocked to use a third-party eSIM. If you bought your phone outright or finished your contract, it's usually unlocked. Contact your carrier if unsure.

Yes. We automatically send you notifications at 20% and 10% remaining data. For plans that support top-up, we include a direct top-up link so you can add more data with one tap.

Try the activation link instead - just tap it directly from your email. If you must use the QR code, ensure you're scanning from a screen with full brightness. You can also enter the activation details manually.

Go to Settings and search for "eSIM" or "Add Cellular Plan". If the option exists, your phone supports eSIM. Most iPhones from XS onwards and Samsung Galaxy S20 onwards support eSIM.

This depends on your specific plan. Most plans activate at first connection in your destination country. Some plans start immediately after installation. Check the product details for your specific plan's activation policy.

An activation link is the fastest way to install your eSIM. Simply tap the link on your phone and your eSIM installs automatically - no camera scanning needed. We also provide a QR code as backup if you prefer.

An eSIM is embedded in your device and activated digitally - just tap a link or scan a code. You don't need to swap cards or visit a store. You can have multiple eSIM plans stored on one phone and switch between them instantly.

Enable the eSIM in your settings, turn on Data Roaming for that eSIM, and make sure it's set as your data line. Your phone will connect to the local network automatically. Check product details for your plan's specific activation behavior.

Try switching between 4G and 5G in your network settings. Move to a location with better signal. Restart your phone to reconnect to a different tower. Peak hours in busy areas may also affect speeds temporarily.

Instantly. Your activation link and backup QR code appear on screen seconds after purchase. We also send everything by email so you have it saved for later.

Our eSIMs provide mobile data only. For calls and texts, use apps like WhatsApp, FaceTime, or Telegram over your eSIM data connection, or keep your home SIM active for traditional calls.

Yes. eSIMs use the same encryption and security standards as physical SIMs. They cannot be physically stolen or cloned, and are tied to your specific device.

Yes, and we recommend it. Install the eSIM while you have WiFi at home using the activation link. Check the product details whether your plan starts after installation or at first connection in your destination.

Most flagship Android phones from 2019 onwards support eSIM, including Samsung Galaxy S20+, Google Pixel 3+, Huawei P40+, and many Xiaomi, Oppo, and OnePlus models. Check your phone's specifications to confirm.

Open your email on your iPhone and tap the activation link - your iPhone will handle the rest. Or go to Settings → Cellular → Add eSIM → Use QR Code and scan the backup code. Label it with your destination for easy identification.

You can buy anytime before your trip. Check the product details for your plan - most plans start at first connection in your destination, while some begin after installation.

Use the QR code provided on the confirmation page or in your email as a backup. If scanning isn't possible, you can manually enter the activation code and SM-DP+ address under "Enter Details Manually" in your eSIM settings.

Hotspot functionality depends on your phone model and the local carrier network. Some combinations support tethering while others may restrict it. Check the product details for hotspot information.